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Refund policy

Event Cancellation

As you know, in Mahjong it's important to have a full house and we work very hard to make sure our tables are full. We allow cancellations and refunds 7 days prior to the event. After 7 days, there are no refunds, but you may receive a credit for a future event. If you cancel 48 hours before the event your credit is forfeited and there is no refund. If you are within the 48 hour window, please email us at tiffany@msmahjongg.com

Product Refunds

Our products are made to order so we do not accept returns unless the item arrives damaged or defective.  Please check the item details and size charts carefully before placing your order. We will make every effort to work with you to find a resolution.  

To start a return, you can contact us at tiffany@msmahjongg.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tiffany@msmahjongg.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tiffany@msmahjongg.com.